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Shipping Policy

Delivery is available in East and West Malaysia. Confirmed orders will be shipped out from the warehouse within 1 - 3 business day(s) excluding public holidays and weekends. 

Delivery ETA (Expected Time of Arrival) are as follows:

Peninsular Malaysia: 2 – 4 working days for your order to arrive.

Sabah / Sarawak: 5 – 8 working days for your order to arrive.


Notes: Delivery to rural or remote areas may require an additional of 2 – 3 working days depending on the courier service provider. 

Delivery ETA may be changed due to unforeseen circumstances and is not under The Kitchen World's responsibility.


Delivery Rate

(i) RM6 for Klang Valley area;
(ii) RM10 for whole Peninsular Malaysia and East Malaysia;
(iii) Free Delivery for purchase above RM 100


Self Pickup Location

Address: 49, Jalan KIP 2 Taman Perindustrian KIP, 52200, Kuala Lumpur, Malaysia
Contact Number:  +6019-385 6168
Email: [email protected]


Refunds: Delivery

STRICTLY NO REFUNDS for any shipping & handling charges.


Returns of Items

Delivery Charges for returned items to be borned by the buyer. 

For replacement of items, The Kitchen World shall bear the delivery charges for sending back the item to the buyer. 


Shipping Status

To check your shipping status, please contact The Kitchen World. Kindly provide us with the order number and consignment number. 

Email: [email protected]

WhatApps:  +6019-385 6168

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